Why I Will Never Do Business With Dell Again

| | Comments (0)

Long time readers may be aware that I have never said anything bad about a specific company here before. This is worth an exception.



I had bought several computers from Dell before, and had been a satisfied client. In fact, last time I bought a desktop in November, I only compared them to one other online provider. They always built to spec and delivered on time. I had zero warranty issues or problems.



I just had an experience that changed my mind. Depending upon how you look at it, however, their customer service department is so bad as to be worse than a waste of time, or their customer disservice department is highly efficient and motivated.



The facts are as such. Couple of weeks ago, I got a thing in the mail saying "Thanks for opening a Dell Account." It had been months since I ordered anything from them. Quite frankly, I'm not interested in a credit account with any particular vendor. I pay with Visa or MasterCard where I need them, and pay the bill as soon as it arrives, and then I'm done with the issue.



So I called Dell, and told them that I didn't apply for this account, and wasn't interested in credit with them, please close the account. They said they couldn't do that, as it was "an open account with a balance" and tried to get me to give them my social. They wouldn't do anything without my social. Not on your life, I told them. I had never requested credit from them, and was not about to give them my social. I tried to make a police report as well, but the officer thought it was just "dead tree spam," and told me not to worry. I flagged my credit report anyway.



Well, I just got a bill. I checked my credit report, and sure enough, there was an account from Dell that hadn't shown up before. I disputed the credit line, and called Dell. Just a courtesy call to inform them that this was a fraudulent account. They wanted my social in order to report a fraudulent account. Once again, not on your life, numbwits. Not going to happen. Period, end of sentence. This is a courtesy call to let you know that you've got a problem. I know very well that you can find out (I could, if I were so inclined), but I'm certainly not going to hand it to you. Deal with it. Goodbye.



The correct response on their part would be "What account number is that? Thank you for letting us know. We will investigate." Easy, simple, no hassles, gets the ball rolling, and doesn't concede that they consider me not responsible (Because there are slimeballs in the world who open lines of credit and then disclaim them). As opposed to what they did do, which is not only completely incompetent, but so far out of line as to be from an alternate reality. Really. Somebody tells you an account is fraudulent, and you then demand their social security number. That goes beyond hubris, straight through chutzpah, and and several light years into pure rectal aperture territory.



Goodbye Dell. I like your computers, but your corporate attitude is unacceptable (not to mention that your customer disservice reps cannot understand standard american english at the speed of normal conversation). I'll find somewhere else to buy computers from now on.

Delicious Bookmark this on Delicious StumbleUpon Toolbar Stumble It!
Please be civil. Avoid profanity - I will delete the vast majority of it, usually by deleting the entire comment. To avoid comment spam, a comments account is required. They are freely available, and you can post comments immediately. Alternatively, you may use your Type Key registration, or sign up for one (They work at most Movable Type sites) All comments made are licensed to the site, but the fact that a comment has been allowed to remain should not be taken as an endorsement from me or the site. There is no point in attempting to foster discussion if only my own viewpoint is to be permitted. If you believe you see something damaging to you or some third party, I will most likely delete it upon request.
Logical failures (straw man, ad hominem, red herring, etcetera) will be pointed out - and I hope you'll point out any such errors I make as well. If there's something you don't understand, ask.
Nonetheless, the idea of comments should be constructive. Aim them at the issue, not the individual. Consider it a challenge to make your criticism constructive. Try to be respectful. Those who make a habit of trollish behavior will be banned.

Leave a comment

Copyright 2005-2024 Dan Melson All Rights Reserved

Search my sites or the web!
 
Web www.searchlightcrusade.net
www.danmelson.com


The Book on Mortgages Everyone Should Have
What Consumers Need To Know About Mortgages
What Consumers Need To Know About Mortgages Cover

The Book on Buying Real Estate Everyone Should Have
What Consumers Need To Know About Buying Real Estate
What Consumers Need To Know About Buying Real Estate Cover

Buy My Science Fiction and Fantasy Novels!
Dan Melson Amazon Author Page
Dan Melson Author Page Books2Read

Links to free samples here

The Man From Empire
Man From Empire Cover
Man From Empire Books2Read link

A Guardian From Earth
Guardian From Earth Cover
Guardian From Earth Books2Read link

Empire and Earth
Empire and Earth Cover
Empire and Earth Books2Read link

Working The Trenches
Working The Trenches Cover
Working the Trenches Books2Read link

Rediscovery 4 novel set
Rediscovery set cover
Rediscovery 4 novel set Books2Read link

Preparing The Ground
Preparing the Ground Cover
Preparing the Ground Books2Read link

Building the People
Building the People Cover
Building the People Books2Read link
Setting The Board

Setting The Board Cover

Setting The Board Books2Read link



Moving The Pieces

Moving The Pieces Cover
Moving The Pieces Books2Read link

The Invention of Motherhood
Invention of Motherhood Cover
Invention of Motherhood Books2Read link



The Price of Power
Price of Power Cover
Price of Power Books2Read link

The End Of Childhood
End Of Childhood cover
The End of Childhood Books2Read link

The Fountains of Aescalon
Fountains of Aescalon Cover
The Fountains of Aescalon Books2Read link



The Monad Trap
Monad Trap Cover
The Monad Trap Books2Read link

The Gates To Faerie
Gates To Faerie cover
The Gates To Faerie Books2Read link

Gifts Of The Mother
Gifts Of The Mother cover
Gifts Of The Mother Books2Read link
**********


C'mon! I need to pay for this website! If you want to buy or sell Real Estate in San Diego County, or get a loan anywhere in California, contact me! I cover San Diego County in person and all of California via internet, phone, fax, and overnight mail. If you want a loan or need a real estate agent
Professional Contact Information

Questions regarding this website:
Contact me!
dm (at) searchlight crusade (dot) net

(Eliminate the spaces and change parentheticals to the symbols, of course)

Essay Requests

Yes, I do topic requests and questions!

If you don't see an answer to your question, please consider asking me via email. I'll bet money you're not the only one who wants to know!

Requests for reprint rights, same email: dm (at) searchlight crusade (dot) net!
-----------------
Learn something that will save you money?
Want to motivate me to write more articles?
Just want to say "Thank You"?

Aggregators

Add this site to Technorati Favorites
Blogroll Me!
Subscribe with Bloglines



Powered by FeedBlitz


Most Recent Posts
Subscribe to Searchlight Crusade
http://www.wikio.com

About this Entry

This page contains a single entry by Dan Melson published on May 24, 2006 5:47 PM.

Links and Minifeatures 05 23 Tuesday was the previous entry in this blog.

Links and Minifeatures 05 24 Wednesday is the next entry in this blog.

Find recent content on the main index or look in the archives to find all content.

-----------------
Advertisement
-----------------

My Links